Use of chatbot on mobile devices
International Journal of Development Research
Use of chatbot on mobile devices
Received 27th March, 2020; Received in revised form 22nd April, 2020; Accepted 06th May, 2020; Published online 29th June, 2020
Copyright © 2020, Edson Rui Seiffert Santos et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
This article shows the beginning of the creation of chabots for mobile devices and their evolution on this platform over time, it was discussed what a chatbot is and its purpose, types of chatbot and how they act according to the concepts of artificial intelligence and machine learning. A questionnaire was prepared for the general public, where it was observed that the focus of use of this tool occurs on mobile devices, with the main areas of chatbot integration, electronic commerce and call center service. It was found that in most situations the chatbot proved to be an efficient tool for the user in solving a problem, searching for information, etc. The trend is that the use of this feature will gradually grow on mobile platforms and that it will be further incorporated into the business environment.
